Contact
Questions about your order, returns, or a custom project? We're happy to help.
How to reach us
Wolbecker Straße 27, 48231 Warendorf, Germany
We respond to enquiries Monday to Friday. Typical response time: 1–2 business days.
Common enquiries
Order status & tracking
Once your order has shipped you will receive a tracking link by email. For questions about an existing order, please quote your order number in your message.
Returns & right of withdrawal
You have 14 days from delivery to return items. See our returns page for the full withdrawal process.
Returns page →Business & bulk orders
Need large quantities or a custom colour mix? Visit our business page or email us directly with your requirements.
Business customers →BrickFactory custom orders
BrickFactory orders take 8–12 weeks. For status updates on an in-progress factory order, please email us with your order number.
BrickFactory →Send us a message
Fill out the form below and we'll get back to you as soon as possible.
